GENERAL QUESTIONS ON BMW CONNECTED DRIVE

FAQ.

Would you like to know more about BMW ConnectedDrive Services? Have you got some questions about the Bluetooth and USB interfaces? You’ll find answers, links and contact data here.

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  • What is Bluetooth®?
  • In whichBMW models is Bluetooth® technology available?
  • Which Bluetooth®-capable mobile devices can I use with my BMW mobile phone preparation?
  • Can I use a non-listed Bluetooth®-capable mobile device in my vehicle?
  • Why is my mobile device not included in the list of mobile devices tested by BMW?
  • Can I use a mobile device listed on www.bmw.com/bluetooth with a different software status?
  • Why are there differences between the various mobile devices in terms of handling and scope of functions?
  • What happens when there is more than one registered mobile device with activated Bluetooth® function in the vehicle?
  • Who can I contact if have any problems with the Bluetooth® interface on my mobile device?
  • How can I find out the model of my mobile device?
  • How can I find out the software status of my mobile device?
  • When I reset the mobile device to the factory settings, I am asked to enter a device code. Where can I find this code?
  • The call volume in the vehicle is too loud/quiet. How can I adjust the call volume?
  • What must I keep in mind when using my mobile device in the vehicle?
  • What is the USB audio interface?
  • Which devices are supported?
  • What should I pay attention to when using USB devices in my vehicle?
  • What should I pay attention to when using USB sticks?
  • What should I pay attention to when connecting a mobile device as an audio source?
  • Is there a current supply for the connected device?
  • What do I have to pay attention to when disconnecting the USB device?
  • How can I display the covers of audio tracks as well?
  • How can I find out the software version of my Apple iPhone/iPod?
  • How can I reset my Apple iPhone/iPod?
  • What is an MTP-capable MP3 player?
  • Can I play videos in my vehicle?

QUESTIONS AND NOTES ON OPERATION

  • How do I register my mobile device with my BMW mobile phone preparation (pairing)?
  • Is it possible to connect more than one device via Bluetooth® at the same time?
  • Is it possible to remove the ignition key during a telephone conversation?
  • I have made changes in the contacts, calendar entries, to-do notes or notes on my mobile device. When will these changes be shown in the vehicle?
  • How can I change the sort sequence of my telephone book entries (e.g. to sort in order of surname)?
  • Why can’t I use the Conference Call function in my vehicle?
  • Why is the number of the caller not displayed for an incoming call?
  • Why is the person I am calling not shown my number when I make an outgoing call
  • Why aren’t the appointments, to-do notes and notes displayed in my vehicle’s Office menu?
  • Do the call lists in the vehicle and in the mobile device match one another?
  • Why can’t I see all the text messages on the mobile device in the vehicle?
  • How can I use Bluetooth® audio reproduction in the vehicle?
  • How can Bluetooth® audio reproduction be resumed after a phone call or traffic message?
  • Can I use the audio reproduction function of my mobile device via Bluetooth® if the mobile device is connected with the vehicle via the USB snap-in adapter or a USB cable?
  • Why is the contact photo that is stored in the telephone book not shown on the Control Display for some of my contacts?
  • How can I update my vehicle software?
  • How can I use the optional equipment Internet with my mobile device?
  • How can I configure my mobile device for use with the internet or BMW TeleServices?
  • After a Bluetooth connection has been established, my mobile device attempts to dial a phone number on its own.
  • Why do some entries appear in the vehicle twice?
  • Why is it that, when I make a phone call, a different name to the one I dialled appears in the display?
  • Are there any restrictions on the use of file names and names for the device?
  • Why does it sometimes take some time before I can access my songs via the music search?
  • Are there any restrictions on the use of playlists?
  • Why doesn’t my vehicle always start with the USB audio interface, even though the last audio output source was from an external device
  • Why is my iPhone/iPod not recognised on the USB audio interface?
  • Why is my MP3 player/ mobile phone not recognised on the USB audio interface?

PRODUCT

  • Can I use the SAP (SIM Access Profile) Bluetooth® profile in my BMW?
  • Why do I need the optional equipment Extended connectivity of the music player in the mobile phone (SA 6NF)?
  • Do I need a snap-in adapter to operate my mobile device in the vehicle?
  • Which extra equipment do I need for the USB audio interface?
  • Can/must I use an adapter cable in the vehicle?

PRODUCT

  • Why can’t I register my mobile device despite having entered the pass key?
  • Why is my mobile device unable to automatically reconnect? And why is a previously reliably supported function no longer available as usual?
  • The name of the person I am talking to is not displayed, although this person is stored in the mobile device.
  • Why is the signal strength displayed incorrectly?
  • Why is the telephone book on my Blackberry not displayed in the vehicle?
  • The Office folder contains no menu items for News, Calendar, Tasks and Notes.
  • After a Bluetooth connection has been established, notification sounds can be heard repeatedly on my mobile device. Some of these sounds are transmitted over the vehicle’s loudspeakers.
  • Why is the notification <Content Protection> displayed instead of the contents of the message (in e-mails and text messages)?
  • Why can’t I play the songs I have purchased?
  • Why do I hear interference noise when playing my songs?
  • Why don’t I hear any sound when playing music from my iPhone/iPod via my snap-in adapter?
  • Why can I find some songs in the directory only?
  • I changed a song at home. Why can’t I see it in the vehicle
  • Sometimes the radio plays when the vehicle starts up, although the USB audio interface was the last audio source selected.
  • Why does it sometimes take some time for the USB audio interface to react to the random play setting?
  • Why do I keep seeing digits instead of, for example, songs or album titles in the lists?
  • Why do I sometimes see “Data is being read...”, with the requested lists only appearing later?
  • Why isn’t the meta information for my audio files displayed correctly?
  • Why are my audio tracks played at different volumes?